Government & Business - the service user as the stake holder Essay

Government & Business - the service user as the stake holder - Essay Example mited to the following: roads, provision of electricity and water, health services, education through the provision of school and other social amenities. The concepts of the consumer, client, user, citizen and the general public have been used to refer to the service users. The literature examines the users of public services, how these users are positioned or perceived. Besides, it looks at how the service users are involved in the delivery of services (Barnes et al., 2008, p.401). As such it looks at them as significant stakeholder in the government and the business sector. The paper reviews the literature and presents its strength with regards to the manner in which it covers the literature. Other areas that require significant analysis and consideration are also pointed towards the end of the discussion. It has been noted that the literature misses certain significant point. The conclusion is then presented clearly on the basis of the literature analysis. It objectively brings ou t the researchers views with regards to the service users as stakeholders in the government and business sector agencies (Leadbetter, 2004, p.81). Service users as has been described can be clients, consumers, customers, citizens and the general public who constantly interact with the government and business and make effective use of the services that these two provide. In essence, it is the service users that justify the existence of a business or a government. It is very prudent to state the fact that businesses exist because of the service users and service users do not exist because of the business (Barnes et al., 2008, p.387). In the same vein, the government exists to provide services to its citizens who are essentially the service users. It is on the basis of this recognition that businesses strive to delight their customers, treat them passionately and acknowledge them as a very critical success factor. As such, the service users are the people who use the services such as

Who commits crimes Essay Example | Topics and Well Written Essays - 1000 words

Who commits crimes - Essay Example According to Wolfgang, Figlio, and Sellin, (1987) a small percentage of offenders commits a large proportion of criminal offenses. Stated in another way, there are only a few individuals who are repeat offenders or career criminals. The common perception of most people is that more criminals equal more crimes, but the theorists above have proven otherwise. Based on studies they have conducted, they advocate that only a number of crimes may actually be attributed to a few people. Their findings are important in the sense that they show the pattern of behavior that we can expect from potential career criminals. Their study points out that most of these career criminals come from a poor background, have a history of delinquency, and have a lower grade point average while they are in high school. In possibly understanding and curtailing criminal tendencies in potential career criminals, we look into the problem children in school. In the cohort study conducted by Wolfgang and his associa tes, they uncovered that many of the male offenders were arrested only once or twice, about 19% of the offenders were repeat offenders, and a very small percentage – about 6% were arrested 5 or more times (Wolfgang, 1972, as quoted by Spelman, 1993). Their study implies that we can unearth career criminals by looking into a small percentage of people in the criminal pool. They are the ones we need to worry about because the criminal justice system has become ineffective in rehabilitating them. In a big way, their time in jail may have actually made them hardened criminals. Their findings also indicate how important it is for us to identify and establish factors which may invite and breed criminal behavior. Simply looking into a person’s race, social class, gender, and age is not enough in order to predict criminal behavior. By tracing the pattern of behavior of one criminal, it will tell us a lot about whether or not he is a potential career criminal (Hagan,